Events
IVR & CX Webinar: Human vs. AI Voice
Events
Arguments for Both + Surpising Co-Op Use Cases
While omnichannel service has introduced new ways for consumers to engage brands in recent years, the voice channel hasn’t stood still, integrating with other touchpoints and refining AI voice for more responsive menu prompting. But is it the way to go?
BLEND experts Karen Ford and Mike Hayhurst make the case for human and AI voice, respectively, arguing why their approach is the future of contact centers and CX. We were also joined by Helen VanScoy of PTP, a UI design expert of 25 years, for a Q&A session covering the latest developments of VUI design and the voice channel.
Our panel of voice CX experts covered:
- ‘Human’ voice: why it will always matter, and how to leverage it
- AI voice: recent groundbreaking developments & use cases
- Tandem applications: when, why, & how it makes sense
- Findings from BLEND’s caller CX survey
- Much more!
Don’t miss out on this debate for CX excellence—watch now!
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